Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTPMG8142A Mapping and Delivery Guide
Manage a telecommunications workplace

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTPMG8142A - Manage a telecommunications workplace
Description This unit describes the performance outcomes, skills and knowledge required to fulfil workplace management responsibilities at a managerial and supervisory level in a telecommunications business environment.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Telecommunications engineering staff with management responsibilities apply the skills and knowledge in this unit.They combine technical skills with management skills to manage technical staff in an advanced technological environment.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Project management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Support human resources activities
  • Assist and advise on recruitment action and induction of new staff
  • Monitor staff training needs and implement technical training activities for staff
  • Provide information and advice to relevant personnel
  • Review and advise on occupational health and safety (OHS) and security in the workplace
       
Element: Manage conflict in the workplace
  • Assess conflict situation
  • Determine ways to resolve conflict with conflicting parties
  • Apply decision-making procedures to the business model for conflict resolution
       
Element: Apply quality management systems and processes in the workplace
  • Determine essential requirements of a product using a quality management approach
  • Assess the relationship between customer and owner to identify process to achieve agreement on measurable quality features
  • Analyse quality investigation for improvement by involving individuals, groups and managers
       
Element: Monitor work practices to ensure business objectives will be met
  • Develop strategies using management characteristics to meet business objectives
  • Analyse individual management objectives that would be applicable to the workplace
  • Produce a business model representing the activities of a sound management plan for a telecommunications workplace
       
Element: Determine human factors when managing people and groups
  • Establish consultation processes between management and staff to resolve grievances
  • Analyse the interpersonal skills required of managers and team leaders using identified communications channels
  • Conduct discipline and performance feedback in the workplace to evaluate consultation processes, including principles of equal employment opportunity (EEO), cultural diversity and change management
       
Element: Perform work using self-organisation principles
  • Evaluate methods of improving own productivity and perform a self-appraisal
  • Evaluate the effectiveness of information processing methods used in the workplace applying time management techniques
  • Produce a report to communicate information efficiently and effectively in the workplace
       
Element: Apply effective communicationtechniques to business meetings
  • Research the levels, directions and effectiveness of channels used when communicating in business
  • Develop a plan for managing business meetings in the workplace
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

determine the human factors which need to be analysed when managing people and groups

conduct business meetings applying effective communication techniques

determine essential requirements of a product applying quality management principles

monitor and implement training for staff

resolve problems and conflicts in a business environment

support human resource management program.

Context of and specific resources for assessment

Assessment must ensure:

a telecommunications workplace

relevant enterprise documentation, including human resources (HR) and quality management policies.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate running a productive business meeting and effective interview techniques

oral or written questioning to assess the required knowledge and skills

review of quality reports prepared by the candidate

evidence of consultations with staff and management.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplaces and job role is recommended, for example:

ICTPMG8143A Manage a telecommunications project.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to evaluate information

communication skills to:

work effectively in a group

conduct oral presentations to a group

conflict management skills to deal with grievances, disputes or disagreements

information technology skills for word processing and desktop research

initiative and enterprise skills to identify improvements to quality

literacy skills to prepare reports

planning and organisational skills to plan, prioritise and organise own work

problem solving skills to resolve issues in the workplace

research skills to gather data and information

Required knowledge

equity and diversity principles

management procedures and policies

OHS requirements

organisational policy and procedures

overview knowledge of behaviour theories:

Herzberg's two factor

McClelland's acquired needs

Vroom's expectancy

personal safety issues

public sector legislation, codes of practice and other formal agreements that directly impact on business operations

technical knowledge of telecommunications networks

workplace and industry environment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant personnel may include:

colleagues

employee groups

managers

OHS committees and other people with specialist responsibilities

employees

specialist resource managers

supervisors

unions.

Decision-making procedures may include:

objectivity

qualitative

quantitative

subjectivity.

Customer and owner may include:

customer:

external

internal

owner:

management

shareholders.

Management characteristics may include:

authority

coaching

consultation

control

delegation

duties

management hierarchy

mentoring

ownership

partnership

responsibility

skilling and training.

Communications channels may include:

industrial relations

internal

pro-active

public relations

retro-active.

Information processing may include:

classification

flagging

follow-up

procedures

storage.

Channels may refer to:

oral

non-verbal

written:

agendas

minutes

memos

letters and faxes

visual

electronic:

email

web notifications

social networking.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assist and advise on recruitment action and induction of new staff 
Monitor staff training needs and implement technical training activities for staff 
Provide information and advice to relevant personnel 
Review and advise on occupational health and safety (OHS) and security in the workplace 
Assess conflict situation 
Determine ways to resolve conflict with conflicting parties 
Apply decision-making procedures to the business model for conflict resolution 
Determine essential requirements of a product using a quality management approach 
Assess the relationship between customer and owner to identify process to achieve agreement on measurable quality features 
Analyse quality investigation for improvement by involving individuals, groups and managers 
Develop strategies using management characteristics to meet business objectives 
Analyse individual management objectives that would be applicable to the workplace 
Produce a business model representing the activities of a sound management plan for a telecommunications workplace 
Establish consultation processes between management and staff to resolve grievances 
Analyse the interpersonal skills required of managers and team leaders using identified communications channels 
Conduct discipline and performance feedback in the workplace to evaluate consultation processes, including principles of equal employment opportunity (EEO), cultural diversity and change management 
Evaluate methods of improving own productivity and perform a self-appraisal 
Evaluate the effectiveness of information processing methods used in the workplace applying time management techniques 
Produce a report to communicate information efficiently and effectively in the workplace 
Research the levels, directions and effectiveness of channels used when communicating in business 
Develop a plan for managing business meetings in the workplace 

Forms

Assessment Cover Sheet

ICTPMG8142A - Manage a telecommunications workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTPMG8142A - Manage a telecommunications workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: